Frequently Asked Questions

Everything you need to know about shopping with Vital Pet Group.

What is your standard shipping time?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your pet fashion materials ethically sourced?

Yes, Vital Pet Group is committed to sustainability. We use high-quality, non-toxic fabrics and partner with manufacturers who adhere to fair labor practices.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.